Bungalow deux chambres avec toutes les finitions modernes
Gérant immobilier / professionnel
- anglais, espagnol
Salle(s) de bain
Arrivée: 15 h 00
Départ: 11 h 00
Aucune fête/aucun événement
Animaux de compagnie acceptés
Âge minimal du locataire principal :25
Taux d’occupation maximal :5
Pool Hours are from 7am to 10pm
Les réservations annulées ne seront pas remboursées.
2 out of 5 stars from us
Overall this property was a decent place. But there were several issues that overall has us perturbed. I will get to that next with a list of issues below. Overall, nothing was over the top that we needed to contact Peter on - we just felt like the property wasn't as spectacular as the listing! Decent location, decent setup, etc. but the reason we are giving this 2 stars is because of how dirty this place was. The floor was clean, so on first sight we thought -okay,seems like a great place. Below is a listing of everything we found uncleanly (it's not a short list):
-hair on the toilet seat
- sand/dirt in a puddle of water in the shower
-window seal in shower not even wiped down after last guest, (still soap&water residue)
-tried to use a knife from the knife set, had dried food on it
-seat cushions near the pool, ALL were filthy dirty with leaves &stains(nothing like the pictures!) I understand that there were lots of trees&debris, but a simple cleaning once in awhile wouldn't look nearly the way this looked)
-BOTH beds had HUGE stains on the comforters about the size of basketballs,1 bed even had stains all of over the sheets (it was honestly 1 of the grossest things)
-pieces of hair (which i understand can be inevitable but it was to the point where you know it wasn't even clean) on the pillows&comforter
I truly cannot see how everyone is saying this place is immaculate. It was the furthest thing from immaculate, let alone even clean. The sheets just seemed stained so we didn't bother to complain &just tore the comforter off the bed.
-the pool is nearly completely covered with shade with all of the trees overgrown (again, nothing like the pictures).
-FYI if you sit at the pool, we got bit with so many mosquitoes DURING THE DAY within a few hours we had to leave. I wouldn't plan to spend much time at this pool. It was nice they had pool lights on in the evening &rafts to lay out on..but just overall not the most relaxing experience we were expecting to have.
Communication with Peter was subpar. Nothing terrible but again subpar. The checkin experience was great. He answered right away& gave us so many details without asking. BUT when we needed him during our stay, he didn't really respond. I will say there was a lot of outdoor area to sit at.
Overall I am just really disappointed in the cleanliness of this place. It was terrible. We don't complain easily, so I still can't believe these other reviews didn't note these issues!!
Hello Jenna! I would like to first apologize for the experience you had. As far as I can imagine after due diligent research, is the cleaners may have had a trainee, or was in some way just not 100% which of course is/was completely unacceptable. As previous guest reviews mention, the entire property is kept in a pristine manner inside and out.
I understand you did not find any of these issues over the top to contact me directly about, but as you added up every little bit counts when it comes to an overall experience. As you would expect, we are in not shortage of sheets, comforters, towels, and pillows which can be replaced at a moments notice, if noticed.
The outdoor spaces include over 300 palms/plants/blooming flowers that create shaded areas, and those leafing leaves will stain white outdoor pillow covers, in the middle of the Fl summer, there maybe be a few insects that penetrate the property wide mosquito misters.
I encourage everyone to call or text with any details pertaining to their stay, as often the app delays messages or doesnt push notifications as immediate as direct cellular contact would be instead.
Hope to see you again soon!
Nice Property, Good Value
Lovely pool and gardens. Our lower unit was well equipped with built in closets and a dresser in each bedroom. The beds were comfortable and there were plenty of hangars. We took our meals out, but the kitchen seemed well stocked with dining-in necessities. Lower bungalow is perfect for a small dog. We felt comfortable walking him around the neighborhood. The apartment was clean and well-maintained. Peter and Bethany were ever-available if needed. We enjoyed our 5 days there!
Friendly Comfortable Stay
This place is a classy place for a getaway tucked away just outside of the ritzy business district of West Palm Beach. Close to lots of local restaurants and a short drive from all of the nationally recognized chains as well. The owners are very accommodating and almost always available within a short time.
Ceci est une propriété de zone tranquille. Pas de fêtes, pas d'événements. Les activités de plein air doivent se terminer à 22h. La piscine est fermée de 22h à 7h.
Les activités sonores en plein air doivent se terminer avant 21h30 tous les jours.