Chambres 5, salles de bain 2. 5, pour 12 personnes
Gérant immobilier / professionnel
Niagara Smart Stays | Niagara Falls Vacation Rentals
Salle(s) de bain
The house was as advertised. The pool was not. Pictured was/is an adult above ground pool but it was a kids pool. Distance of 1.6 miles stated to 'Niagara Centre'. Well that may be geographic centre but not centre where a tourist would go which was almost an hour walk. Actual distance to Clifton Hill would have been more honest. Actual address is not revealed until a week before, after paid in full
My wife arrived first to construction in the front yard and on the street. Trees were being felled on the path to the door. She called Niagara Smart Stays (NSS) and the man who answered asked 'what do you want me to do about it?' To get over that shock, she went to get a coffee and then construction workers helped her get to the front door. Once inside, the AC was not working nor was even the fan working, thus stifling hot. NSS did immediately send over a handyman who changed the filter and got the fan working. Unfortunately he didnt stay around long enough to determine that the A/C was not in fact working. A couple of hours later it was very hot again inside and we called NSS.
The lady who answered offered to move us to a different one of their homes in St. Catherine's. Quick concensus was no since my grandson was already in bed. We preferred to suffer through the night than to uproot everybody and everything for another unknown.
I got a call from the owner of NSS. I insisted in knowing about how the AC issue was going to be resolved and he offered to pay for any fans that we would have to buy. This wasnt a financial issue but a comfort issue for a long planned for family vacation. He got very frustrated particularly when I brought up the construction issue and he seemed to have come to the conclusion that the best rectification would be for him to have us ejected in the next twenty minutes and to give us a full refund on the basis that we were 'being disrespectful.'
At NO time did I use a swear word or even a cuss word or any personally insulting language. I pressed him on an actual solution to the AC issue and he threatened a second time to throw us out in 20 minutes. He had lost all my trust at this point but I had to take his non-committal statement that they would try to do something in the morning about it.
After a long day of travel, I left it at that. The next morning a staff member informed us that an AC technician was coming by. Somebody did come by during the day and fixed it by the time we came back from a day of tourism.
Easy commutable to/from the falls
We loved the place. It was clean, quiet neighborhood.
Clean, roomy, economic
The house was clean and roomy for our group of 9. If you've never been to Niagra in Canada, it is a depressed area. So for the area, the house was a good find. Close to grocery store, gas etc. Quick access to the falls. Very clear communication with the owner. I would suggest as other comments have that some seating be included. There were only 4 chair at the kitchen table. I would also suggest upgrading the kitchen amenities definitely- not enough pots, pans, cooking utensils etc. A few missing light bulbs. If those had been taken care of I would have rated this a five given the area of Niagra falls. I would stay there again. Very fair price.
Clean, spacious rental
This property was clean and well maintained. It provided enough space for our group of six. The property manager had clear communication leading up to the trip. I would rent this property again. I would recommend getting some folding chairs to have on hand as there were only 4 for the kitchen table.
It was an awesome stay! The house was beautiful and perfect for our holiday needs!!
We all LOVED it!
Overall really nice
We really enjoyed our stay. Home was very clean and convenient location. The neighbor had a dog that they would chain in the front yard and it would bark at our kids and bark at night which was annoying, but not the rental owners fault. A little sparse on things like trash bags and toilet paper considering the number of people it accommodates and like others mentioned, only 4 chairs when the table could hold at least 6, but not enough of a reason for me to mark it down stars. Would definitely stay there again.