2/10 – Terrible
Paul H.
12 avr. 2024
Points forts : Emplacement
Points faibles : Propreté, arrivée, communication et exactitude de l’annonce.
Got Conned
Termite infestation. Owners agent knew about 3 days before we arrived. I could have booked elsewhere.
Termites and flying termites all over kitchen worktop and floor every day. Also in one of the beds.
BBQ not safe and unusable.
Not fit for habitation. This place needs full renovation. Shower grate cuts your feet. Showers terrible. Could not get hold of the keys for a few hours as the agents phone was not taking calls. The washing machine stand our cloths even though its a new top loader machine. All kitchen utensils dirty. Termite dust in all kitchen cupboards and under the bed. The owner gave me a £500 refund but that no way good enough. We had to clean the kitchen several times a day. Its disgusting. Now owner will not answer emails. As he thinks £500 is enough 25% refund. its needs to be a full refund at least. We should be compensated for dealing with this rubbish.
All could have been avoided if they let us know so we could book elsewhere.
Very bad service and property. The owner will no sought give an excuse. But you cant excuse this. He should have told us.
Property not as described and no BBQ we was looking forward to, especially because the high prices eating out.
As hes not emailing back I will have to take legal action.
Paul H.
Séjour de 16 nuits en mai 2023